Across all these scenarios, IT fundamentals--like remote access, unified login systems, and interoperability across platforms--are being handled behind the scenes and consolidated into streamlined, user-friendly solutions. The way employees experience these tools, collectively known as the digital employee experience (DEX), can be a key component of achieving business outcomes: Deloitte finds that companies investing in frontline-focused digital tools see a 22 % boost in worker productivity, a doubling in customer satisfaction, and as much as a 25 % increase in profitability. As digital tools become everyday fixtures in operational contexts, companies face both opportunities and hurdles--and the stakes are only rising as emerging technologies like AI become more sophisticated. The organizations best positioned for an AI-first future are crafting thoughtful strategies to ensure digital systems align with the realities of daily work--and placing people at the heart of the whole process. Despite promising returns, many companies still face a last-mile challenge in delivering usable, effective tools to the frontline.

Ivanti worked with global digital transformation experts and surveyed 10,000 office workers, IT professionals, and the C-Suite to evaluate the level of prioritization and adoption of DEX in organizations and how it shapes the daily working experiences for employees. The report revealed that 49% of employees are frustrated by the tech and tools their organization provides and 64% believe that the way they interact with technology directly impacts morale. Conflicting views remain between C-Suite, IT, and employees when it comes to the future of work and technology's role in enabling the culture of hybrid work. Just 13% of knowledge workers prefer to work exclusively from the office, yet 56% of CXOs still feel that employees need to be in the office to be productive, although 74% of the C-Suite report they are more productive since the start of the pandemic – showing a disconnect between what they have experienced and what they believe employees need to do to be productive. Globally the C-Suite's number one priority was employee productivity, with workplace culture and employee satisfaction falling further down the list.

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Trading off usability for more hardened cybersecurity is the price vendors have been paying for decades to reduce their customers' breach risks. Enterprises bought into the logic, assuming the more challenging a security app or platform was to use, the more secure it was and capable of reducing risk. Fast-forward to today and organizations now need to support work-from-home employees, a new hybrid workforce and road warriors that require secure, real-time connections from their own devices to the most valuable data a business has. The pandemic forever changed everyone's perspective of an excellent digital employee experience. Ivanti's State of the Digital Employee Experience (DEX) study published this week provides insights into how enterprises move beyond trading off usability for security and what's most important to new, more virtual workforces.

SilverTech, a national digital marketing and technology agency, announced an official partnership with the technology provider, Akumina, of Nashua, New Hampshire. The Akumina platform is a modern Intranet & Employee Experience Platform (EXP). SilverTech will be utilizing the Akumina platform to deliver transformative workspace solutions and will offer clients a branded, hyper-personalized workplace experience that addresses the needs of Communications, IT, Human Resources, Content Managers, and Administrators. SilverTech digital strategists, user experience designers, and web developers will brand, customize, and implement Akumina's EXP platform and integrate it with client systems and data. "We've been helping our clients deliver exceptional customer experiences for over 20 years. We're really excited to partner with Akumina to help our clients now deliver exceptional experiences to their employees as well," said Derek Barka, CTO of SilverTech.